1st Call Training Portfolio

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Recommendations & Testimonials

"Testimonial from DWO


We were delighted to receive this testimonial for our Delivery of Training for Dorset Works Organisation.

As a Training provider Customer Satisfaction is essential both in the organisation of the Training and the delivery of the training by our instructors on this occassion our instructor Lee Pike excelled in both:


Your ref: DWO Training
My ref: D.E.T/L&D/001

Excellent Service

Just a short note to express our delight and thanks for the efforts of your trainer, Lee Pike, in the way he has handled a variety of difficult circumstances related to our training needs for overhead crane and loading shovel in recent weeks.

These were in no way his fault or responsibility but he responded in an extremely helpful, supportive, flexible and professional manner throughout.

In addition, our evaluation process has highlighted, despite the difficult circumstances, the participants thought the training they received from Lee was some of the best they’ve had in recent years.

If was an outstanding example of excellent service and your organisations reputation in the eyes of the recipients of Lee’s training has increased enormously.

Please pass on our heartfelt thanks for a thoroughly professional job in challenging circumstances.

Yours sincerely"

David Taylor DWO Learning & Development Officer

"“The training has been structured to both meet the standards required
within our industry and those required by HSE. We would have no
hesitation in recommending 1st Call Training as a training provider”"

Simon Heckford, Weymouth & Sherbourne Recycling

"Just wanted to pass on my thanks to you guys and especially Lee for a professional job well done in the manual handling course given to us on Friday. It was much more interesting than we thought and a lot of that was down to Lee’s down to earth approach.
I will be in touch again when we need any further training in all areas of our business as I know you have a lot to offer us for our future training needs."

Ryan Loveless, Sunseeker Poole Ltd [27 Apr 2013]

"“We at the college are very happy with the service offered and would be pleased to
recommend them to any other prospective organisation”"

Robert Moss, Adult Training & Employment Co‐ordinator, Bournemouth and Poole Colleg

"Thank you for the very prompt responses to both of my recent queries on behalf of the staff at Pimperne.
Very much appreciated and good customer service."

Richard James, Hobbycraft [03 Jul 2013]

"I completed the IOSH course (Hamworthy, Poole) today and would like to express that the trainer (Martin) was fantastic!! The course was very enjoyable and I am very happy with the results. I feel much more confident with work safety in general and the procedures involved. If you could pass this message to the management department or any other relevant department I would greatly appreciate it.

Thank you"

Jamie Rippon DigitalAir Wireless [09 Oct 2014]

"Completed and passed my crane supervisor course with 1st call training ltd. Lee Pike was the instructor and was excellent, more than that he is passionate about cranes which really shows in the high level of instruction delivered. Many thanks and already recommended to friends."

Nick Bath [26 Jun 2015]

"First class service, first class training, 1st choice every time."

Pete Wilson [04 Jul 2014]

"Great days Hiab training today, many thanks would highly recommend."

Paul Miller [07 Apr 2015]

"Brilliant company.. already recommended to my friend"

Ashley Pickering [14 Apr 2015]

"Already being a trained crane operator, Iain travelled to me so I could become familiar and gain certification for the Sennebogen 680 mobile harbour crane. I'm always wanting to learn and didn't I just. I learnt many new skills that I would never have known about seeing as I was more used to building things, not unloading cargo in a place where bad weather is a common occurrence. Nothing was too much trouble for Iain, he even sorted all my paperwork out so that I can retain all of my original qualifications which need renewal. He would also always stop to answer any questions no matter how trivial I thought they might be. I feel very confident in my new roll given all of the extra things I've learned as seriously, this guys knowledge is second to none. The best part though for me being that I tend to get a bit nervous in exam scenarios is that it was fun, lots of jokes and banter that really takes the edge off. A thoroughly enjoyable course. Thank you Iain and 1st Call Training."

William Benfield [18 Jul 2016]

"Have recently had our team trained on manual handling and first aid. Professional and friendly training by people who are passionate about what they do. Will recommend to all - thanks"

Lorna Clark [06 Jul 2015]

""Just wondered if you could pass on my thanks to your trainer Ryan Norman who delivered Forklift Refresher Training 20.10.17. Unfortunately I wasn’t here on that date but the feedback I had from the guys was good.
They enjoyed the course and felt the trainer was great. Believe me, this is praise indeed from our lot!""

Dawn - Harmon Group [26 Oct 2017]

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